IT Support Services (up to 30 mins)
£49.00
For customers requiring more detailed support in setting up services, above and beyond our support team advice, i.e. we do it for you.
Our IT Support Service covers up to a total of 30 minutes of IT support services as required. If we feel that your requirements or task exceeds 30 minutes, we will advise you beforehand.
This package generally allows enough time to assist you in the following tasks... Migrating your existing DNS Records to a new DNS Zone, and resetting your nameservers accordingly, ensuring a seamless process, or
migrating up to three email accounts from your previous email service to your new email hosting package, and adjusting your DNS records accordingly, to ensure a seamless process for your email traffic.
This service is especially helpful for customers who are a little unsure about how to set up their nameservers and DNS zones/records or need to move a lot of emails from one service to another.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your digital assets, but this option offers you peace of mind and takes the pressure off your shoulders.
Our IT Support Service covers up to a total of 30 minutes of IT support services as required. If we feel that your requirements or task exceeds 30 minutes, we will advise you beforehand.
This package generally allows enough time to assist you in the following tasks... Migrating your existing DNS Records to a new DNS Zone, and resetting your nameservers accordingly, ensuring a seamless process, or
migrating up to three email accounts from your previous email service to your new email hosting package, and adjusting your DNS records accordingly, to ensure a seamless process for your email traffic.
This service is especially helpful for customers who are a little unsure about how to set up their nameservers and DNS zones/records or need to move a lot of emails from one service to another.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your digital assets, but this option offers you peace of mind and takes the pressure off your shoulders.
IT Support - Monthly Website Updates - Recurring fee
£49.95
Monthly
For customers requiring support in managing their WordPress website security and plugin updates.
We provide a once-per-month service to update your plugins and security updates for your WordPress website.
This service is especially helpful for customers who are a little unsure about how to manage their plugins and what to do in the event of a technical issue whilst updating them.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your plugins, but this service option means that you don't have to think about it.
In the event of a technical issue caused by a plugin update, we will revert your site to its previous setting and contact you to discuss your options.
This service does not cover the resolution of website build issues that cause a clash with plugin updates, but we are happy to advise on the potential solution, and potentially resolve that problem on a paid IT Support basis.
We provide a once-per-month service to update your plugins and security updates for your WordPress website.
This service is especially helpful for customers who are a little unsure about how to manage their plugins and what to do in the event of a technical issue whilst updating them.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your plugins, but this service option means that you don't have to think about it.
In the event of a technical issue caused by a plugin update, we will revert your site to its previous setting and contact you to discuss your options.
This service does not cover the resolution of website build issues that cause a clash with plugin updates, but we are happy to advise on the potential solution, and potentially resolve that problem on a paid IT Support basis.
IT Support Services (up to 60 mins)
£89.00
For customers requiring more detailed support in setting up services, above and beyond our support team advice, i.e. we do it for you.
Our IT Support Service covers up to a total of 60 minutes of IT support services as required. If we feel that your requirements or task exceeds 60 minutes, we will advise you beforehand.
This package generally allows enough time to assist you in the following tasks... Migrating your existing DNS Records to a new DNS Zone, and resetting your nameservers accordingly, ensuring a seamless process, and/or
migrating up to three email accounts from your previous email service to your new email hosting package, and adjusting your DNS records accordingly, to ensure a seamless process for your email traffic.
This service is especially helpful for customers who are a little unsure about how to set up their nameservers and DNS zones/records or need to move a lot of emails from one service to another.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your digital assets, but this option offers you peace of mind and takes the pressure off your shoulders.
Our IT Support Service covers up to a total of 60 minutes of IT support services as required. If we feel that your requirements or task exceeds 60 minutes, we will advise you beforehand.
This package generally allows enough time to assist you in the following tasks... Migrating your existing DNS Records to a new DNS Zone, and resetting your nameservers accordingly, ensuring a seamless process, and/or
migrating up to three email accounts from your previous email service to your new email hosting package, and adjusting your DNS records accordingly, to ensure a seamless process for your email traffic.
This service is especially helpful for customers who are a little unsure about how to set up their nameservers and DNS zones/records or need to move a lot of emails from one service to another.
Please Note: Our Support Team are always on hand to assist and advise you on how to handle the management of your digital assets, but this option offers you peace of mind and takes the pressure off your shoulders.
